engineering support
most commonly asked engraving guideline
Monitor has in-house capabilities to exercise high quality elevator text engraving operation to cover plates with a high range of finishing and material options. Monitor is very frequently asked about the engraving information on occasions when Monitor may not be doing the actual engraving operation. As a common courtesy, Monitor distributes below document to expedite approval process as part of its customer service commitment even when it is not directly involved. By downloading the document, 3rd party users agree on the disclaimers.
Engraving outlines
Engraving outlines
most commonly used device dimensions
Monitor has committed to making things easier for its customers. Making selections can be tough. It especially becomes tough when spacing is even more limited. Hence, Monitor has made its most commonly used device dimensions available online for 3rd party users.
Most commonly used devices
Most commonly used devices
why we need surveys for ADA hall stations
Monitor has created below video to explain why it is important to locate existing box locations when providing ADA (labor savor) hall stations. Existing box cut-out locations are needed relative to the finished floor (AFF) for Monitor to make sure buttons are at the height required by ADA guidelines.
customer service support
Warranty terms
Monitor stands behind its products and services and has outlined its limited warranty terms in the best customer service in mind. Customer service department, in addition to Inside Sales and Outside sales teams, is available to address support requests.
Monitor's Limited Warranty Terms
Monitor's Limited Warranty Terms
manufacturing support
pre-wiring
Monitor offers wiring in couple of different options as listed on the wiring survey form that can be found here.
The option of having Monitor wiring the "dummy boards", Option #3 on our the survey form, has two tremendous advantages;
Smartrise
SRU Board
Motion Control Engineering (MCE)
ICE-CPI-2 Board
ICE-COP-2 Board
If your controller brand is not listed above, please let us know as we will add your controller to our portfolio. To learn more, please contact your inside sales and outside sales representatives.
The option of having Monitor wiring the "dummy boards", Option #3 on our the survey form, has two tremendous advantages;
- Logistical savings by eliminating redundant shipment costs and by eliminating the replacement costs of lost boards
- Complete control over the controller interface boards
- Reduce the number of items needed to release fixtures to Monitor's production. This leads to shorter production lead time
Smartrise
SRU Board
Motion Control Engineering (MCE)
ICE-CPI-2 Board
ICE-COP-2 Board
If your controller brand is not listed above, please let us know as we will add your controller to our portfolio. To learn more, please contact your inside sales and outside sales representatives.